Refunds
The TwoWell Guarantee
We want TwoWell to be worth it for you. If it isn’t, here’s exactly how to get your money back.
Growth Check and Before We Wed
- 30 days from the day you buy.
- Not started yet? If neither of you has finished and no report has opened, ask for any reason.
- Already opened your report? Tell us what didn’t work for you. This satisfaction refund is once per couple.
- Before We Wed: every option and every upgrade is covered. Once a course certificate has been issued, the purchase is complete. Included Growth months end with the refund.
- Gifts: the giver can get a refund while the gift is unredeemed, for 180 days. After the couple redeems it, the couple can ask within 30 days of redeeming. The money always goes back to the card that paid.
Membership
- Cancel anytime in the app, in a few taps. No call, no form, no waiting on anything. Your membership stays on until the end of the period you paid for.
- Refunds: your first membership charge, or a yearly renewal, can be refunded within 14 days of the charge. Refunding a charge ends the membership right away.
- Monthly renewals aren’t refunded. Billing mistakes, like a duplicate or wrong charge, are always refunded.
How to ask
- In the app, open Plan & billing, then Ask for a refund. You’ll see what you bought, whether it’s covered, and the date the window closes.
- Choose the reason that fits best and tell us a little about it. If you like, tell us what would have helped.
- A person reviews every request, usually within 2 business days. We email you when we get it and when we decide.
- If it’s approved, the refund goes back to the card that paid, usually within 5 to 10 business days depending on your bank. Access to that purchase ends at the same time. Anything you wrote stays yours.
Sometimes we’ll offer a free month of Growth instead. Taking it is always your choice, and it never stops you from asking for a refund.
The fine print, in plain words
- One open request per purchase. A payment already refunded, or disputed with your bank, isn’t eligible here.
- To keep the guarantee fair for everyone, we may decline repeated requests from the same account. You can always write to us and a person will help.
- Purchases made through an app store (if we offer them later) are refunded under that store’s rules.
- Nothing about your answers or reports is part of a refund request. We only see what you tell us in the form.
- This guarantee doesn’t limit any rights you have under the law where you live.